POLICIES + PROCEDURES

This Privacy Notice sets out the manner in which Zatera Limited (“we”, “us”, or “our”) collects, processes, stores, and protects personal data obtained from you (“you” or “your”) in connection with your access to and use of this website. Please read this notice carefully before using the website or submitting any personal data through it.

This Privacy Notice provides information regarding:

• The categories of personal data we may collect;
• The legal bases for processing such data;
• How we safeguard your personal data;
• The purposes for which we may use your personal data;
• The parties with whom we may share your personal data; and
• Your rights in relation to your personal data.

1. Legal Basis for Processing Personal Data

We process your personal data on the legal basis of our legitimate interests, specifically for the effective management and administration of this website, and to respond to enquiries and communications from users.

2. Personal Data We May Process

a) Data Provided by You

We may collect and process personal data that you voluntarily provide, including when you:
• Browse or interact with our website;
• Contact us by telephone, text message, post, or email.

The personal data collected may include, but is not limited to:
• Identifying information (e.g., full name, date of birth, age);
• Contact information (e.g., postal address, email address, telephone number).

b) Data Collected Automatically

When you access our website, certain data may be collected automatically through the use of Cookies and similar technologies. This data is used to distinguish individual users, enhance your browsing experience, and improve our website functionality. For further details, please refer to our Cookie Policy.

3. Data Security and Retention

a) Data Storage and Security

Your personal data is stored securely with selected third-party service providers, including our website developer and hosting provider, Canary & Co Ltd. All such parties are contractually bound to adhere to appropriate confidentiality and security standards. Please note that communications sent via email or other internet-based channels may not be fully secure. If you choose to transmit sensitive information in this manner, you do so at your own risk.

b) Data Retention
We retain certain anonymised trend data, such as visitor numbers and page visits, for a period of three (3) years. This data does not include any personally identifiable information.

4. Purposes of Processing

We may process your personal data for the following purposes:

• To ensure website content is presented optimally for you and your device;
• To personalise your experience and website preferences;
• For website administration, including troubleshooting, data analysis, testing, research, and statistical purposes;
• To respond to any enquiries or communications you submit.

5. Data Sharing

Your personal data may be shared with:

• Third-party service providers who manage and support our website infrastructure. These providers are contractually obligated to ensure the confidentiality and security of your data;
• Internal departments or entities within Zatera, where necessary, to respond to enquiries or provide information relevant to you.

6. Your Rights

• You have the following rights under applicable data protection legislation:
• The right to access personal data held about you;
• The right to rectify inaccurate or incomplete data;
• The right to request erasure of your personal data where it is no longer necessary for the purposes for which it was collected;
• The right to restrict or object to the processing of your personal data;
• The right to receive your personal data in a structured, commonly used, and machine-readable format (data portability).
• To exercise any of these rights, please contact us using the details provided in Section 8

7. Complaints

If you have concerns about the handling of your personal data, we encourage you to contact us in the first instance (see Section 8). If you remain dissatisfied, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

Telephone: 0303 123 1113
Online: https://ico.org.uk/make-a-complaint

8. Contact Information

If you have any questions, comments, or requests regarding this Privacy Notice, please contact:

By Post:
Data Protection Officer

Zatera Limited
26 Goodge Street, London, W1T 2QG

By Email: contact@zatera.co.uk

IMPORTANT LEGAL NOTICE

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS WEBSITE

By accessing, browsing, or otherwise using the website located at Zatera.co.uk (the “Website”), you acknowledge that you have read, understood, and agree to be bound by the following terms and conditions (the “Terms”). If you do not accept these Terms, you must immediately cease use of this Website.

This Website is operated and maintained by Zatera Limited (“Zatera”), further details of which are provided below.

1. Disclaimer

(a) any actions taken or decisions made in reliance on any content on the Website;
(b) inability to access the Website;
(c) any loss of data, or damage to hardware or software, caused by your use of the Website or any linked website.
(d) In no event shall Zatera’s total liability to you exceed the greater of (i) the amount paid by you (if any) to Zatera for access to the Website, or (ii) £10.
(e) Nothing in these Terms shall operate to exclude or limit liability to the extent such exclusion or limitation is not permitted by applicable law.

2. Intellectual Property Rights

2.1 All intellectual property rights (including but not limited to copyrights, trademarks, design rights, and patents) in the Website and its content are owned by or licensed to Zatera and are protected under applicable national and international laws.

2.2 Subject to your compliance with these Terms, Zatera grants you a limited, revocable, non-exclusive, and non-transferable licence to access and use the Website solely for personal, non-commercial purposes related to your business with Zatera.

2.3 You agree not to:

(a) copy, reproduce, distribute, sub-license, assign, communicate to the public, or make derivative works from any part of the Website or its content;
(b) decompile, disassemble, reverse-engineer, translate, or otherwise attempt to derive the source code or underlying ideas of any software on the Website, except to the extent permitted by applicable law;
(c) contest or challenge the ownership of Zatera’s intellectual property rights.

2.4 Any unauthorised use of the Website or its content shall result in the immediate termination of the licence granted under this clause and may constitute a violation of applicable law.

3. Links to Third-Party Websites

3.1 This Website may include links to external websites operated by third parties. Such links are provided for convenience only and do not constitute an endorsement, sponsorship, or affiliation by Zatera.

3.2 Zatera makes no representation or warranty regarding, and accepts no responsibility or liability for, the content, products, services, or security of any third-party website linked to or from this Website. You access such third-party websites at your own risk and are subject to their respective terms and conditions and privacy policies.

3.3 You may not create a link to any page of this Website without the prior written consent of Zatera. Such consent may be withdrawn at any time without notice.

4. Privacy and Cookies

4.1 Zatera processes personal data collected via this Website in accordance with its Privacy Policy, which can be accessed here.

4.2 This Website uses cookies and other tracking technologies to enhance user experience. Details regarding the use of cookies can be found in Zatera’s Privacy Policy, accessible here.

5. Modifications and Suspension

5.1 Zatera reserves the right to amend these Terms at any time without notice. Any revised Terms shall become effective upon being posted on this page. Your continued use of the Website following such changes constitutes acceptance of the updated Terms.

5.2 Zatera further reserves the right to suspend, withdraw, or discontinue all or any part of this Website without notice. Zatera shall not be liable for any loss arising from such suspension or discontinuance.

6. Severability

If any provision of these Terms is held to be invalid, illegal or unenforceable, such provision shall be severed and the remaining provisions shall remain in full force and effect.

7. Governing Law and Jurisdiction

These Terms, and any non-contractual obligations arising out of or in connection with your use of the Website, shall be governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising from or related to the use of this Website or its content.

8. Contact Information

Zatera Limited
Company Registration 15906986
Registered Office: 26 Goodge Street, London, W1T 2QG
Telephone: +44 (0)203 576 7071
Email: contact@zatera.co.uk

Version 1.1: Effective 17 December 2025

Zatera is committed to providing an excellent service to all clients. As a regulated RICS firm, we have in place a Complaints Handling Procedure (“CHP”), which meets the regulatory requirements. Our CHP has two stages. Stage one gives our firm the opportunity to review and consider your complaint in full. Our firm will try to resolve your complaint to your satisfaction. If you are not happy with our response, you will have the opportunity to take your complaint to stage two. Stage two gives you, the client, the opportunity to have your complaint reviewed and considered by an independent redress provider, approved by RICS.

1. Stage One
If you have spoken to us about your complaint, please put the details of your complaint in writing. We ask that you do this to make sure that we have a full understanding of the reasons for your complaint. Please send your written complaint to:

Tom Rose
Zatera Limited
26 Goodge Street
London W1T 2QG
complaint@zatera.co.uk

We will consider your complaint as quickly as possible and will acknowledge receipt of your complaint within 7 days. If we are not able to give you a full response then, we will update you within 28 days.

2. Stage Two
If we are unable to agree on how to resolve your complaint, you have the opportunity to take your complaint to an independent redress provider, as approved by RICS Regulatory Board. We have chosen to use the Centre for Effective Dispute Resolution as our redress provider:

For Consumer Clients:
CEDR Limited
100 St Paul’s Churchyard, London EC4M 8BU
+44 20 7536 6000
surveyors@cedr.com
www.cedr.com

For Business-to-Business clients:
CEDR Limited
100 St Paul’s Churchyard, London EC4M 8BU
+44 20 7536 6000
surveyors@cedr.com
www.cedr.com

Effective December 2025

1. Introduction

This statement is made pursuant to Section 54 of the Modern Slavery Act 2015 and sets out the steps Zatera has taken to prevent modern slavery and human trafficking in its business and supply chains.

2. Our Business

Zatera provides investment and solutions services for property owners and occupiers in the UK. We are based in the UK and operate primarily in the property and consultancy sector.

3. Our Supply Chains

Our supply chains mainly relate to professional work. While the risk of modern slavery in our direct business operations is low, we recognise potential risks in supply chains.

4. Our Policies

We have an Anti-Slavery and Human Trafficking Policy which sets out our zero-tolerance approach to modern slavery and the responsibilities of staff and suppliers in maintaining ethical practices.

5. Due Diligence

We take steps to ensure that our suppliers and contractors are aware of and comply with our values. Where appropriate, we will seek confirmation from suppliers that they comply with the Modern Slavery Act 2015.

6. Training

We provide awareness to staff on recognising and reporting any concerns relating to modern slavery.

7. Commitment

We will continue to review and improve our approach to tackling the risk of modern slavery and human trafficking within our business and supply chains.

8. Approval

This statement has been approved by the directors of Zatera and will be reviewed annually.